• Please always give as much notice as possible. Reservations are taken on a first-come first- served basis and we do not overbook.

• Please contact me for all reservations, cancellations, and schedule changes.  The best way to make a reservation is through our contact page on our website.  Simply go to our website and to the “Contact” tab to send your sitting request.  Please don’t use texting as a form of communication with us.  It has led to miscommunication regarding scheduling and care details.
  

• Visits may be scheduled between the hours of 7am-10pm.
  

• We will make every effort to visit your pets as close to the time requested as possible.  However, it is not like setting an appointment.  We need a block of time that is acceptable.  We will, of course, arrange a much narrower block of time for puppies, geriatrics, and those needing medication at a specified time.

• We accept online credit card payments (i.e. Venmo or Cash App) or checks payable to Renee Stouffer.  Payment must be received within 24 hours of last visit.
  
• Unless otherwise arranged, payment is to be in full at the beginning of each visit or set of visits.

•  Twenty-four-hour notice is required when cancelling a scheduled visit. If service is cancelled with less than 24-hour notice, all visits within the 24-hour window will still be charged.
  
• 7 days cancellation notice is required for overnights and house sitting.
• No refunds for early returns. Please understand that we had this time set aside for you and we may have turned down other bookings. We may give partial returns in certain circumstances.
  
• If we get to your home for a scheduled visit and are turned away due to someone being home, the full fee applies.

• There is a $5.00 fee for 1/2 hr. visits scheduled with less than a 12-hour notice to compensate us for adjusting our schedule to accommodate yours. ($7/45min., $9/1hr)
• A $20 fee will apply for all overnights & house sits scheduled with less than a 48-hour notice.

• Please have 2 copies of your house key ready when we meet with you for your Complimentary Consultation.  If you will be requesting that we enter through the garage, we still need at least one key in the event of power outage.  2 forms of entry are required in case of an issue with one point of entry or the key in our possession.  The other key will then be ready to go as back up.

• In the event that your pet requires immediate medical attention, we will first attempt to contact you prior to obtaining emergency care. However, Shepherd's Watch has the authority to act in your pet’s best interest even if we have not been able to contact you. Client will reimburse Shepherd's Watch for all charges incurred while tending to emergency or veterinary care.

• In the event of extreme weather when driving is dangerous, we will make every effort to make it to visits as scheduled.  If too dangerous or people are being ordered to stay off the roads, we will get there as soon as possible but cannot risk sitters’ safety. In this event, it is recommended you give a neighbor access to your home and give us their contact info, with their permission, should we need to reach out to them.